eFueling complements its cutting edge technology with an equally innovative approach to technical support. Fleet fueling operations demand 24/7/365 dependability. In response, eFueling has created SiteAnalyst™, a revolutionary site monitoring solution that provides operators with detailed alerts and diagnostics to help keep systems operating smoothly.
This web-based technology gives you real-time insight to critical operational data 24/7/365 via a secure internet portal. We are committed to friendly, knowledgeable phone, chat and email support during business hours. Our technicians are cross-trained to provide comprehensive support of all eFueling solutions:
The Hardware Warranty Program is an extended warranty offered after the initial 12 month warranty period has expired. The price of the warranty is reduced based on the term purchased. Warranty price is offered at a per ICU price, per year. Our extended warranty periods are 1-, 3-, or 5-year terms.
The SiteAnalyst Monitoring Service provides the ability to be a gatekeeper for all of the Pegasus Payment Terminals in the field. The service provides customers the ability to eliminate down time at their fuel islands and identify maintenance issues and service needed to an ICU unit at a specific location. eFueling provides the tools to monitor your own sites and/or eFueling can provide you with the support by having one of our qualified staff members monitor your sites.
eFueling uses state-of-the-art VPN software powered by BOMGAR to provide instant remote support at the fuel island and in your back office. BOMGAR ensures that eFueling can securely connect to your equipment instantly while in a support session at your request. Our staff can be contacted during business hours multiple ways:
Toll Free Number: (877) 835-2106
Online: http://support.efueling.com (Bomgar Session)
eFueling has established a successful partnership with Advanced Project Solutions (APS). We have utilized their services to deploy fuel management technology as well as on-site support. The image below highlights APS’s national coverage. APS Advanced Service Solution Partners certifications include, but are not limited to: